GoParcel - Shipping Mobile App
GoParcel is a logistics app designed to simplify deliveries, track shipments in real time, and streamline how users check shipping rates or manage orders—all from their phone. I led the full UX/UI design for a lightweight, user-friendly mobile experience.
Project
GoParcel - Shipping Mobile App
Category
Ui/Ux Design
Mobile App Design
Logistics & Delivery
Client
GoParcel (Logistics Tech Startup)
Year
2025
The Starting Point
The goal for GoParcel was to bring clarity and ease to an often frustrating experience—shipping and receiving packages. We needed to create a modern platform that supported live delivery updates, barcode scanning, payment tracking, and real-time customer support.
My role included owning the design system and crafting each flow from onboarding to delivery confirmation.
Immersive Research
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
Reframing the Experience
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
Creating a Cohesive Component System
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
Designing with Empathy & Iteration
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
Results & Outcomes
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
Reflection
We analyzed mobile logistics apps, reviewed user pain points on courier platforms, and gathered feedback from internal stakeholders. Users were often frustrated by unclear tracking statuses, unresponsive verification flows, and hidden service fees.
These insights helped us shape an onboarding-first product that addressed confusion before it could happen.
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